Hobby Lobby Reviews

I had a horrible experience ordering online. I ordered a large wall decor that arrived defective. The nails along the bottom never went into the frame. It when through the art. They were sticking out and damage the art. Leaving pieces chipping off. it was dangerous to have around my kids . They immediately refunded me and sent me a return label. If you know Hobby lobby stuff is way over priced because they always have that 50% sale, which makes items the price they should be. Anyways, I wanted a replacement on the item so I don't have to wait for the sale again. But they ignored my email twice about getting a replacement instead. This item is so big that it doesn't fit in my car. That's why I ordered it offline and not purchased in the store. Apparently that is my problem not there's. They told me I had to take it to fedex. The FedEx building is 30 mins from my house. So I had to pack it up and have someone else bring it to FedEx for me since I can't get it into my car just for them to drive it 30 mins. All this for an item that should just be thrown away. I sent them pictures too.

So now I have to wait for a sale online again and hope it comes in better condition. After I get my replacement I won't order from Hobby Lobby again. The customer service was horrible. I'm really disappointed.

I tried to return an item from my home that I bought online they stated would be free to ship back using any carrier. Turns out it's $35 to ship back. So they will not give me the refund on the product until I pay the $35. No store credit, no refund. Awful. If I would have know this I would have gone to the store to process the refund in full.

Hobby Lobby Frame Shop - no longer a happy customer.

I have used Hobby Lobby’s frame shop for years. I typically frame acrylics on canvas using their custom framing, matting and museum glass. I have literally spent thousands in frames. Recently the experience has been less than positive. They apparently have gone through a change in ownership in the frame shop. My first experience under new management was to tell me I shouldn’t put glass over my acrylic paintings. I disagreed. They did as I asked (but with attitude) and did a beautiful job. Today I went to have a piece custom framed and was told they can no longer mat canvas paintings. I asked why and received a bit snippy “that’s just what management has decided”. What ever happened to the customer is always right? Especially when they aren’t arguing price! Guess I’ll find a new frame shop. Too bad. I would spend a lot of money in the store in addition to getting art framed. Guess I’ll spend it elsewhere now.

I ordered a couple things online and ended up paying for shipping and just 2 days later, they were offering free shipping for the same damn items. I emailed and asked if I could get a credit for the shipping I paid, and of course they said no! GREEDY!

I purchased some items online and they were delivered to the wrong address. I know this because whoever delivered it took a photo and the photo was of a porch that I do not recognize. I have been going back and forth between the Hobby Lobby Customer service and the shipper for over a week, and both companies are telling me the order has been delivered. I explained multiple times that it was delivered to the wrong address and that I would like a resolution, and they will not budge. This is so frustrating as I paid for the order and someone else has it, and they will not give me a refund. The one item I ordered is no longer is stock, so I cannot even repurchase it if I wanted to. Hobby Lobby has just lost a customer. They can't even support their customers by making the situation right! I have heard that others have had trouble getting refunds from them also. What a sneaky and disloyal company. I wasted my hard earned money on a purchase I will never see and that someone else now has.

I love to shop Hobbylobby as I have a lot of project and also have flower shop myself. I may say I love to pick up things from this shop. I just scared to death to go near cashier who supposed to help customer check it out, but i am not sure in this shop. As I have experience with S-304 R4 T-8261 LAURA D, 2310 MATTHEWS TOWNSHIP PARKWAY, MATTHEWS, NC 28105, HOBBYLOBBY today, normally, they are NOT KIND, NOT ANSWERED QUESTION, NEVER SHOW SMILE, NEVER TRY TO FIND THINGS that I looking for( sometimes lying. last year one worker said they not have white sunflower I already know they do), but they are talking between employ all the time, and standing there all the time. Laura was simply command one word "zipcode?" so I answered. And then I helped packing my flowers. I asked if she already checked stuff on the desk because I was not sure. I asked, asked, asked and looked at her, she was some reason very mad and try not to see me or not answered. I was try to kindly as much as I can help her to pick up stuff but she never appreciative, it was almost who supposed to help whom? I feel like she was just mad because discriminations, nothing more! It just normally have this kind experience this store. I know there lots of workers need for maintain shop but please have little more qualifying and sensible workers. If you not gonna help customer why you are in the shop?!

I went to the Hobby Lobby in Weaverville. It was a Saturday and I purchased four wall decors. Next day there was an ad that all wall decor was 50% off. Not only did they gave me a price adjustment, but one of the wall decor broke and they gave me a new one also.
The people that work there are all very nice and helpful. I love the store, it has beautiful stuff and I have never seen fake flowers as beautiful and real looking as in this store.
My favorite store from now, they have a huge variety of most everything for the home.

I love love love Hobby Lobby. Their prices are unbeatable. Their customer service is FANTASTIC. My favorite store!

Rude manager - stood around talking and helping others over myself. Looked right passed me and my daughter.

Several times I have been in Hobby Lobby, totally confused about where to find what I'm looking for. When I was finally able to track down a salesperson, I asked him where to find it and he showed me. When I told him that signs above the aisles telling us which items could be found on which aisles would make it much easier for customers. He told me that the absence of signs was intentional to encourage more customer service and interaction. The problem with that rationale is that it's so hard to find customer assistance. More than once I have had to walk all over the store just to track down a salesperson. If they would put descriptive signs over all of the aisles, it would greatly improve customer satisfaction and would draw more customers in.